3 questions to Johanna Zwickl, Process Engineer | Logistics Operations at Seven Senders

Meet Johanna Zwickl, Process Engineer in logistics operations at Seven Senders. With a deep commitment to enhancing efficiency and accuracy, Johanna plays a crucial role in refining our logistics processes from start to finish.

In this interview, Johanna shares insights into her role, the strategies she employs to keep our logistics operations running smoothly, and the emerging trends in the industry that she finds most exciting. Whether developing innovative tools like a web app for our logistics service providers or harnessing the power of data to anticipate and meet customer needs, Johanna's work ensures that our operations are efficient and aligned with the highest service standards.

Please describe your job as a Process Engineer in logistics operations at Seven Senders!

As a Process Engineer in Logistics Operations at Seven Senders, I'm committed to boosting efficiency and accuracy across all stages of our process chain. My daily routine involves diving deep into performance metrics, spotting bottlenecks, and working closely with our IT and Operations teams to refine our operational strategies. I've developed tools like a web app for our logistics service providers, which enhances data visibility at critical stages, such as sorting. This, combined with my focus on automation and no-code solutions, streamlines our operations from the initial pickup at customer warehouses to the drop-off at last-mile carriers, ensuring we proactively and effectively tackle operational challenges.

How do you ensure logistics operations align with customers' needs and expectations? 

Aligning logistics operations with customer expectations starts with robust data analysis and process customization. By developing applications that enhance data collection and visibility, we understand and anticipate customer needs effectively. My role involves continuously adjusting processes based on real-time data to meet these expectations, thus ensuring that we deliver excellent service. My passion for thinking ahead—planning for the best but preparing for the worst—helps us maintain high standards for customer satisfaction.

"By developing applications that enhance data collection and visibility, we understand and anticipate customers' needs effectively."

What emerging trends in logistics do you find most exciting and why?

One of the most exciting trends in logistics is the integration of AI and machine learning, mainly how we use it to predict daily sorting volumes. This helps us plan more effectively and adapt to changes quickly. Alongside AI, the rise of no-code technologies is equally transformative. These tools make it easier for us to manage complex workflows and promptly adjust to new challenges without needing extensive technical skills. This valuable flexibility allows us to scale operations smoothly and respond to market demands more efficiently. It is exciting to see how these innovations simplify our processes and make our operations more agile.

Thank you for your time, Johanna!

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